Phone
| Newest Articles | Date Posted |
|---|---|
The sale starts with the receptionist - will it start it well?We occasionally run training programs to bring receptionists into the sales process. We usually have a class that has 80-90% of attendees with no idea of how sales works or how the receptionist role can positively impact sales results. |
12/11/2014 |
Phones skills are old school... or are they? |
14/07/2014 |
Building value for the highly informed shopper - Part 4We have been talking a lot lately about this highly researched shopper - that a typical prospect is now spending 11+ hours of online research before we ever see or hear from them. |
21/05/2014 |
Building value for the highly informed shopper - Part 3We have talked about how our typical shopper is now spending 11+ hours of online research before we ever see or hear from them. |
10/04/2014 |
Are you on the phone - Why not?Even after 20 years of training and consulting in the auto industry we are still surprised by some of the salesperson behaviors that are so counterproductive yet resistant to change. The ineffective use of the telephone is one. |
16/08/2012 |