- Increase service retention
- High customer satisfaction approach
- Uncover more needs. Increase labour sales!
Service Advisor 2 DVD Content:
- Create the perfect environment for your customer
- Look after your own mind - Service Psychology
- Quality time on the incoming call
- Take control and create Latitude in your schedule
- Internal Work Integration Magic for a Win/Win situation
- Understanding the Client and Vehicle needs
- Making suggestions that reveal the need and sell the benefits
- Making the history work for you
- Do they buy the Product/Service or what it does for them?
- Getting by the procrastination
- Why do the work? Objection handling
- Complete explanation for high CSI
- Handling the dissatisfied customer
- Measurement matters
Cost: Set $95.00 CDN
Multiple Copies? Contact us for a quote.
Product Guarantee: Our sales training products are so good, that they are covered under our 120-day, no-risk, no-questions-asked, money-back, 100%-satisfaction guarantee! There's no risk to buy now.