SME# 25 Delivery - Appointment Structure
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How do we conduct the Delivery to make it exciting and informative for the customer?
Learning Objectives:
Participants understand how to structure the activities of the Delivery appointment.
Participants learn how to leverage social media and take the opportunity to seek referrals.
Opening
Suggest to the group: “Today we are going to look at the Delivery appointment to review all the things that will make it a great experience for the customer.”
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