Is your sales process haunted by the ghost of Christmas past?Submitted by Warren on Wed, 12/10/2014 - 09:31
A recurring theme we have seen all year long is the speed of change in buyer behavior. Almost everyone now does their research online and spends upwards of 11 hours on the activity. Customers visit fewer dealerships in person than ever - their short list is very short! The high quality shopping tools available online mean that a shopper can research, match vehicle features to their needs, review prices, and obtain finance options.