Our service department services solve only 5 basic customer needs and everybody wants them! Take control of our schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!
Who should attend: Service Advisors who need to increase hours per R.O., and gross retention. Managers looking to refine their coaching skills on this topic.
- Selling challenges. What can we control?
- Structuring for more quality time with the customer.
- 5 Basic needs our services solve.
- Selling process for service made easy.
- Converting more phone opportunities to appointments.
- Scheduling strategies to allow for greater sales opportunities, higher efficiency, better customer service, and yes! even a happy used car manager
- Building value in the recommended services. Getting yes more often.