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SME# 9 Consultation - Best Questions

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What do you need to ask to verify the customer’s selection is the best match to their needs? 

Learning Objectives:
Participants understand how effective questions provide the ability to match our process to the experiential and knowledge needs of the individual customer.
Participants learn how to verify the selection the customer made or understand the customer well enough to provide a vehicle suggestion based on their needs.
Participants learn adaptations for the repeat customer they know well.

Opening
Suggest that: “today we are going to share and expand our knowledge of the best questions to ask in Understanding Your Needs.”


Preview ends here. More? Download the e-book here for 30 meetings.


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