SME# 18 Information Review
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How do we make it easy for the customer to confirm that we have the right vehicle?
Learning Objectives:
Participants understand how all of the previous steps have helped the customer validate their vehicle selection.
Participants learn and practice how to provide professional guidance so the customer feels comfortable saying yes to the vehicle.
Opening
Read out the quote:
Suggest to the group: “Today we are going to look at how we can easily help the customer to confirm that the vehicle is right.”
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